Legal

Refund Policy

Last updated: [DATE] · Template — have counsel review and finalize before publishing.

1. Nature of products

Because products are temperature-sensitive research materials, and for safety and integrity reasons, opened or shipped products generally cannot be returned once they leave our facility.

2. Order cancellation

An order request may be cancelled at no charge any time before payment. If verification is not completed or is declined, no charge is made.

3. Damaged, incorrect, or non-delivered orders

If your order arrives damaged, is incorrect, or does not arrive, contact us within [X] days of the expected delivery date with your order details and photos where applicable. Eligible cases will be resolved by replacement or refund at our discretion.

4. How to make a claim

Email [orders@yourdomain] with your order reference and a description of the issue. We may request the lot number and photos.

5. Refund method

Approved refunds are issued to the original payment method. Processing time depends on the payment provider.

6. Contact

[orders@yourdomain] · [business address]